DELIVERY & RETURNS
WHERE DO WE DELIVER?
We currently deliver worldwide, however there are some countries that are not as easy to get to. If an order is placed for delivery to one of the countries outside our reach, you will be notified by email as soon as possible.
Please note: We are unable to ship to PO Box addresses.
HOW MUCH IS STANDARD DELIVERY?
Standard delivery prices are currently as follows:
UK - £0.00 over £60.00
UK - under £60 - £3.99
All Other Countries - £5.99
HOW LONG WILL IT TAKE FOR MY DELIVERY TO ARRIVE?
UK - 3-5 Working days
US - 5-7 Working days
Europe - 3-7 Working days
ROW - 5-7 Working days
WHERE IS MY DELIVERY?
If you have not received your goods please email ‘firstname.lastname@example.org’ so we can trace your order. We will then notify you via email to confirm the status and whereabouts of your products.
Please note: Parcels that are signed for will be deemed as received by the customer and are now out of our control. We use third party logistics companies, we hope they maintain our high standards but as I'm sure you can understand mistakes happen. If this is the case, we will inform you of your carrier and you should contact them to take this further.
I CHANGED MY MIND, CAN I CANCEL MY ORDER?
If you have recently placed an order with us and wish to cancel it before delivery, please email us at: email@example.com within 12 hours quoting your order reference number, the date the order was placed and your name. However, depending on time order was placed, these may be dispatched sooner. We will then contact our dispatch team and try to get the order returned to us rather than delivered to yourself. Once we have confirmation of the cancellation, payment will then be refunded back to your account within 10 working days.
If the order is delivered to you, please return it for a full refund (excluding postage).
MY ORDER IS LATE, CAN I CANCEL IT?
Although we endeavour to get all delivers to you on time, we understand that sometimes deliveries are late. If you wish to cancel a delivery before you receive it but after the 12 hour period, due late arrival, please email ‘firstname.lastname@example.org’ quoting your order reference number, the date the order was placed and your name. We will review the order to find out where your parcel is and refund your account within 10 days if in agreement with the late delivery.
Please note we can place goods on hold for a maximum of one week if the late delivery will now be at an inappropriate time for you; simply email email@example.com to do so.
CAN I AMEND MY ORDER DETAILS?
To amend an order, both for product and shipping address please contact firstname.lastname@example.org as soon as possible. If the order has already been processed it might not be possible to amend it.
Tazz Apparel will gladly accept returns or exchanges of merchandise with original receipt within 30 days of the original purchase date.
If you wish to return an item purchased online at www.tazzapparel.co.uk, contact email@example.com stating your name, order number, and reason for return as soon as possible and follow the steps below:
Returns address: TAZZ APPAREL, 2 NEWBRIDGE WAY, LYMINGTON, HAMPSHIRE, UK, SO41 8BH
WHAT IS YOUR RETURNS POLICY?
All goods must be unused and in the condition in which they arrived to you to qualify for the below.
You have 30 days to return an item with proof of purchase and returns form for a full refund or exchange. Lost your returns form? No problem. Please contact firstname.lastname@example.org and we'd be happy to issue a new one via email.
Please allow up to 10 working days from the date we receive your product(s) for your refund to be processed.
HOW DO I EXCHANGE MY ITEM(S)?
If exchanging an item, the price must match that of the item purchased when you bought it. If the item chosen is out of stock a refund or credit note will be issued instead. If you wish to exchange for an item of a different price, you will have to pay the excess or refund the difference.
DO I NEED TO PAY FOR POSTAGE?
We provide free UK delivery on orders over £50. If you wish to return/exchange an item please return to:
TAZZ APPAREL, 2 NEWBRIDGE WAY, LYMINGTON, HAMPSHIRE, UK, SO41 8BH
MY PRODUCTS WERE DAMAGED, CAN I RETURN THEM?
Of course. If goods are considered damaged in transit, you must notify us within 48 hours of receiving the product, you then have 14 days to return the product to us, alongside proof of purchase and returns slip to issue a full refund.
MY PRODUCTS ARE FAULTY, CAN I RETURN THEM?
If the product is faulty you can return the product, we will inspect the item and issue a full refund (including postage) if we are in agreement with your comments.
However if we disagree with your comments and the ‘fault’ it is a matter of standard ‘wear and tear’ or product neglect i.e. wearing whilst skydiving or allowing a pet to get hold of it, we will return the item to you and postage costs will be incurred by yourself.
To see our full T's and C's click here